Cleopatra Casino Privacy Policy

Introduction to the Cleopatra Casino Privacy Policy

At Cleopatra Casino, we take your privacy seriously. This Cleopatra Casino privacy policy has been prepared in accordance with the Australian Privacy Act 1988 and the thirteen Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) where applicable to players accessing the platform from regions within its jurisdiction. Our commitment to data protection and information security is at the heart of everything we do, and this document explains precisely how your personal data is handled — from the moment you register an account through to the deletion of your information upon request.

By creating an account or using any service offered on casino-cleopatra-slots.com, you agree to the collection and data processing practices described in this policy. We encourage you to read this document carefully so that you fully understand your privacy rights and how Cleopatra Casino uses the personal information you entrust to us. If you have any questions, our dedicated Data Protection Officer is available at [email protected].

Who Is the Data Controller?

Cleopatra Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For the purposes of the Australian Privacy Act 1988 and the GDPR, this company acts as the data controller — meaning it determines the purposes and means by which your personal data is processed. All queries regarding Cleopatra Casino data protection practices, requests to exercise your rights, or concerns about confidentiality should be directed to:

• Data Protection Officer (DPO): [email protected]
• General support: [email protected]
• Postal address: Registered office, Curaçao (full address available upon request)

What Personal Data Does Cleopatra Casino Collect?

When you interact with Cleopatra Casino, we may collect a variety of categories of personal information. Data collection at Cleopatra Casino is designed to be proportionate — we only gather what is strictly necessary for the purposes described in this policy.

Identification and Contact Information

• Full name, date of birth, nationality
• Residential address, postcode, state/territory
• Email address and phone number
• Government-issued identification (passport, driver's licence) collected during mandatory KYC verification

Financial and Payment Information

• Bank account or payment card details (partial numbers only — full card data is handled by our PCI-DSS compliant payment partners)
• Transaction history, deposit amounts, withdrawal requests and amounts
• Source of funds documentation where required by AML obligations

Gaming Activity Data

• Game sessions played, wagers placed, wins and losses
• Bonus claims, free spin usage, wagering progress
• Responsible gambling tool usage (limits set, cooling-off periods activated, self-exclusion requests)

Technical and Device Data

• IP address, device type and operating system
• Browser type and version
• Geolocation data (country/region level)
• Session logs, timestamps, and activity logs

Communication Data

• Live chat transcripts and email correspondence with our support team
• Feedback and survey responses
• Marketing preference records

Sensitive Information

Where required by law (for example, for responsible gambling purposes), we may process limited sensitive information such as self-declared problem gambling status. We handle this personal data with the highest degree of care and only as permitted by the Australian Privacy Principles.

Information from Third Parties

Cleopatra Casino may receive user data from third parties, including identity verification agencies, fraud prevention services, payment processors, and affiliate marketing partners. Such data is used exclusively in accordance with this privacy policy and applicable law.

How We Collect Your Data

We use several methods of data collection to gather the information described above:

• Direct submission: Information you provide when registering, completing your profile, depositing funds, or contacting support.
• Automated technologies: Cookies, web beacons, pixel tags, and similar tracking technologies collect technical and behavioural data automatically when you browse our site.
• Third-party sources: Identity verification bureaus, payment providers, and fraud prevention partners may share data with us as part of legally required checks.
• KYC/AML processes: Document upload and verification during mandatory Know Your Customer procedures.

Purposes of Data Processing at Cleopatra Casino

All data processing activities carried out by Cleopatra Casino are aligned with a defined and lawful purpose. We do not process your personal information for any purpose incompatible with those listed below:

Account Management

Creating, maintaining, and managing your player account, including verifying your identity, processing deposits and withdrawals, and administering your VIP status across our five-tier loyalty programme (Bronze, Silver, Gold, Platinum, Diamond).

Service Provision

Providing access to our catalogue of 4,000+ games from over 50 providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. Processing bonus eligibility, free spins, and wagering verification all fall under service provision.

Legal KYC and AML Obligations

Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations as required by our licensing authority and applicable law. This includes verifying that all players are of legal gambling age (18+) and that funds are of legitimate origin.

Security and Fraud Prevention

Detecting, investigating, and preventing fraud, money laundering, cheating, and any other prohibited activity. Cleopatra Casino data security practices include real-time monitoring of account activity and transaction patterns.

Responsible Gambling

Administering responsible gambling tools, including deposit limits, bet limits, loss limits, session limits, cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent).

Communication

Sending transactional communications (account notifications, withdrawal confirmations, security alerts) and, where you have consented, promotional communications about bonuses, new games, and special events.

Analytics and Service Improvement

Analysing aggregated user data to improve our platform, personalise the gaming experience, and develop new features. We use anonymised or pseudonymised data wherever possible for analytical purposes.

Legal Basis for Processing

Under the GDPR and broadly consistent principles under Australian privacy law, Cleopatra Casino relies on the following legal bases for data processing:

Cleopatra Casino Cookie Policy

The Cleopatra Casino cookie policy explains how we use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device when you visit our site. They help us provide a functional, personalised, and secure experience.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function correctly. These enable you to log in, navigate securely, and use core features. They cannot be disabled without disrupting the service.
• Analytical cookies: Used to collect aggregated information about how visitors use our site (e.g., page views, session duration, error messages). We use this data to improve performance. Examples include Google Analytics cookies.
• Functional cookies: Remember your preferences (e.g., language, currency, game lobby filters) so you do not have to reconfigure settings on each visit.
• Marketing cookies: Track your browsing behaviour across sites to deliver relevant advertising and measure campaign effectiveness. These are only set with your explicit consent.

Managing Your Cookie Preferences

You can manage your cookie preferences at any time via the cookie consent banner displayed on your first visit, or through your browser settings. Please note that disabling essential cookies may impair your ability to access certain features of Cleopatra Casino. For more granular control, visit the privacy settings panel in your account dashboard.

Sharing Personal Data with Third Parties

Cleopatra Casino does not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Payment Providers

When you deposit or withdraw funds using methods such as PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, or bank transfer, your payment data is shared with the relevant processor to facilitate the transaction. All payment partners are contractually obligated to protect your personal information and are prohibited from using it for any other purpose.

Identity Verification and Fraud Prevention Agencies

To fulfil our KYC and AML obligations, we share identification documents and related data with licensed verification agencies. This is a legal requirement and a condition of our operating licence issued by the Government of Curaçao.

Regulatory Authorities

We may be required to disclose user data to government agencies, law enforcement bodies, or our licensing authority where required by law or a valid legal process. Cleopatra Casino will only make such disclosures to the extent legally required and will, where permitted, notify you of any such request.

Technology and Analytics Partners

Service providers who assist us with platform hosting, analytics, customer support tools, email delivery, and security monitoring may have access to certain personal data. All such partners are bound by data processing agreements and are required to maintain appropriate information security standards.

Affiliate Partners

If you reached Cleopatra Casino through an affiliate link, we may share limited information (such as whether you registered and made a deposit) with that affiliate partner for commission tracking purposes. No sensitive or detailed personal information is shared for this purpose.

International Data Transfers

As a globally operated platform licensed in Curaçao, Cleopatra Casino may transfer your personal data to countries outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Transfers only to jurisdictions that provide an adequate level of data protection
• Binding corporate rules or equivalent mechanisms where applicable

By using our services, you acknowledge that your personal information may be transferred to and stored in jurisdictions outside Australia. Cleopatra Casino takes all reasonable steps to ensure that your privacy is protected regardless of where your data is processed.

Data Security at Cleopatra Casino

Cleopatra Casino data security is underpinned by industry-leading technical and organisational measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration.

Technical Security Measures

• 256-bit SSL/TLS encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption — the same standard used by major financial institutions.
• Firewalls and intrusion detection: Our servers are protected by enterprise-grade firewalls and continuously monitored intrusion detection systems.
• Encrypted data storage: Sensitive personal data held in our databases is encrypted at rest, minimising exposure in the event of an unauthorised access attempt.
• RNG certification: Our Random Number Generators are independently certified by accredited laboratories to ensure game fairness and the integrity of player outcomes.

Organisational Security Measures

• Strict access controls — only authorised personnel with a verified business need can access personal information.
• Regular staff training on data protection, confidentiality, and safe data-handling practices.
• Periodic internal and external security audits.
• Incident response procedures to detect, contain, and report data breaches in compliance with applicable notification obligations.

While no system can guarantee absolute information security, Cleopatra Casino continually invests in our security infrastructure to stay ahead of emerging threats and protect the integrity of your user data.

Data Retention and Storage

Data storage at Cleopatra Casino is governed by the principle of storage limitation — we retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law.

After the applicable retention period expires, your personal data is securely deleted or anonymised. Cleopatra Casino reviews its data storage practices regularly to ensure compliance with evolving legal obligations.

Your Privacy Rights

Cleopatra Casino respects and upholds your privacy rights under the Australian Privacy Act 1988 and, where applicable, the GDPR. Depending on your jurisdiction and the circumstances of your request, you may be entitled to exercise the following rights:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days.

Right to Correction

If any of your personal information is inaccurate, incomplete, or out of date, you can request that we correct it. You may also update many details directly through your account settings.

Right to Deletion (Right to be Forgotten)

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Note that certain data must be retained for legal compliance purposes (see the retention table above).

Right to Restriction of Processing

In certain circumstances (for example, where you contest the accuracy of your data or object to processing), you may request that we restrict our data processing activities in relation to your account.

Right to Data Portability

Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to data processing based on legitimate interests (including profiling) and to the processing of your personal data for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To unsubscribe from marketing communications, use the unsubscribe link in any email or contact [email protected].

How to Exercise Your Rights

To exercise any of your privacy rights, please submit a written request to [email protected]. We may need to verify your identity before processing the request. We will acknowledge receipt within 5 business days and endeavour to fulfil your request within 30 days. If additional time is required, we will notify you of the extended timeframe and the reasons for the delay.

Supervisory Authority — OAIC

If you believe that Cleopatra Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We encourage you to contact us directly in the first instance so that we can address your concerns promptly. Cleopatra Casino takes all privacy complaints seriously and will investigate and respond to every complaint we receive.

Changes to This Privacy Policy

Cleopatra Casino reserves the right to update this privacy policy at any time. Where changes are material, we will notify you by email or via a prominent notice on the website at least 14 days before the changes take effect. The date of the most recent update is displayed at the top of this page. Continued use of Cleopatra Casino after the effective date of any changes constitutes acceptance of the updated privacy policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Frequently Asked Questions about the Cleopatra Casino Privacy Policy

What personal data does Cleopatra Casino collect when I register?

When you register, Cleopatra Casino collects your name, date of birth, email address, residential address, and phone number. During KYC verification (mandatory before your first withdrawal), we also collect a copy of your government-issued ID. This data collection is necessary to verify your identity, comply with AML regulations, and set up your account securely.

How does Cleopatra Casino use cookies?

The Cleopatra Casino cookie policy covers four categories: essential cookies (required for site functionality), analytical cookies (used to understand how players use the site), functional cookies (to remember your preferences), and marketing cookies (only with your consent). You can manage your cookie preferences at any time via the consent banner or your browser settings.

Is my financial data secure at Cleopatra Casino?

Yes. Cleopatra Casino data security includes 256-bit SSL encryption for all data in transit, encrypted data storage for sensitive information at rest, and PCI-DSS compliant payment partners who handle card data. We never store full payment card details on our own servers. Our platform and games are regularly audited by independent security and fairness laboratories.

Can I request deletion of my personal data?

You can request deletion of your personal data by contacting [email protected]. However, some data — particularly KYC and financial transaction records — must be retained for a minimum period to comply with AML laws and Australian financial record-keeping requirements. We will clearly explain which data can be deleted and which must be retained, and our response will always be provided within 30 days of your verified request.

Does Cleopatra Casino share my data with third parties?

Cleopatra Casino does not sell your personal information. We share data only with payment processors, identity verification agencies, our licensing authority (where legally required), and technology partners who assist in operating our platform — all of whom are bound by strict confidentiality and data protection agreements. No data is shared with third parties for their own marketing purposes without your explicit consent.

How do I contact the Cleopatra Casino Data Protection Officer?

You can reach the Cleopatra Casino Data Protection Officer directly at [email protected]. For general privacy enquiries, you may also write to [email protected]. Our support team is available 24/7 via live chat or at [email protected], with email replies guaranteed within 12 hours.

What are my rights under the Australian Privacy Act 1988?

Under Australian privacy law and the Cleopatra Casino privacy policy, you have the right to access, correct, and request deletion of your personal data. You can also restrict or object to data processing, request data portability, and withdraw consent for marketing at any time. If your privacy rights are not upheld, you may lodge a complaint with the OAIC at www.oaic.gov.au.

How long does Cleopatra Casino retain my data?

Data storage periods at Cleopatra Casino vary by data type: KYC and identity records are retained for a minimum of 5 years after account closure; financial transaction records are kept for at least 7 years. Gaming logs are retained for 3–5 years. Once the applicable retention period expires, your personal data is securely deleted or anonymised. All data collection and retention practices comply with the Australian Privacy Principles.